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Clinic Update

We are no longer able to offer walk in clinics at the practice.  If you need to see or speak to a GP, please use our E-consult service or call 01429 222170. 

When calling, our reception team will take your details and have been asked by our GPs to gather some information about your condition, this is to ensure that they can direct you to the most appropriate clinician and/or service and be seen as soon as possible.

If you have any symptoms associated with coronavirus, including a new continuous cough, a high temperature or a loss or change to your sense of smell or taste, you are advised to stay at home for 7 days.


Patient Participation Group

We are keen to resume our Patient Participation Group Meetings  and would love you to join us. Please speak to a member of our reception team if you would like to become a member of our Patient Participation Group.


Out of Hours

If you need a doctor urgently when the surgery is closed please contact NHS 111 or visit the walk-in/urgent care centre at University Hospital of Hartlepool.


Friends and Family Test

Would you recommend our surgery to your friends and family, please click on the Friend and Family Test in "have your say" to take part in our survey.


Great North Care Record

Recently there has been a change in how patient information is accessed and shared within the NHS. When patients attend out of ours services, emergency departments or mental health services, they will be asked to provide consent for healthcare professionals to view their notes. Every patient in the UK has been automatically signed up to this scheme and every person has to the option to opt out if they wish. 

Please see the attached document for more information and how this change will benefit patients 

GNCR patient letter

 

 

Transparency statement

Dr R. Thakur & Dr E. Uccelli

The Headland Medical Centre

2 Groves Street

Hartlepool

TS24 ONZ

TEL: 01429 222170

                                                                               FAX: 01429 222140

 

 

Transparency Statement

 

How the NHS and care services use your information

 

The Headland Medical Centre is one of many organisations working in the health and care system to improve care for patients and the public).

 

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

 

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

 



    • Improving the quality and standards of care provided

    • Research into the development of new treatments

    • Preventing illness and diseases

    • Monitoring safety

    • Planning services



This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

 

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

 

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt-out your confidential patient information will still be used to support your individual care.

 

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:



    • See what is meant by confidential patient information

    • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care

    • Find out more about the benefits of sharing data

    • Understand more about who uses the data

    • Find out how your data is protected

    • Be able to access the system to view, set or change your opt-out setting

    • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone

    • See the situations where the opt-out will not apply



 

You can also find out more about how patient information is used at:

 

https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and

 

https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)

 

You can change your mind about your choice at any time.

 

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

 

Health and care organisations have until 2020 to put systems and processes in place so they can apply your national data opt-out choice. Our organisation ‘is / is not currently’ able to apply your national data opt-out choice to any confidential patient information we may use or share with other organisations for purposes beyond your individual care.

 

Data Protection Impact Assessment Form results can be obtained by contacting the surgery in writing, this request will be actioned within 10 working days.

 

 

 

 

20/03/2019

 



 
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