Noticeboard

Clinic Update

We are no longer able to offer walk in clinics at the practice.  If you need to see or speak to a GP, please use our E-consult service or call 01429 222170. 

When calling, our reception team will take your details and have been asked by our GPs to gather some information about your condition, this is to ensure that they can direct you to the most appropriate clinician and/or service and be seen as soon as possible.

If you have any symptoms associated with coronavirus, including a new continuous cough, a high temperature or a loss or change to your sense of smell or taste, you are advised to stay at home for 7 days.


Patient Participation Group

We are keen to resume our Patient Participation Group Meetings  and would love you to join us. Please speak to a member of our reception team if you would like to become a member of our Patient Participation Group.


Out of Hours

If you need a doctor urgently when the surgery is closed please contact NHS 111 or visit the walk-in/urgent care centre at University Hospital of Hartlepool.


Friends and Family Test

Would you recommend our surgery to your friends and family, please click on the Friend and Family Test in "have your say" to take part in our survey.


Great North Care Record

Recently there has been a change in how patient information is accessed and shared within the NHS. When patients attend out of ours services, emergency departments or mental health services, they will be asked to provide consent for healthcare professionals to view their notes. Every patient in the UK has been automatically signed up to this scheme and every person has to the option to opt out if they wish. 

Please see the attached document for more information and how this change will benefit patients 

GNCR patient letter

 

 

Accessible Information

We are always seeking ways to improve our communication with patients. We want to make sure that you can read and understand the information we give you.

If you find it hard to read letters or leaflets from your surgery, or if you need someone present with you to support you during your visits, please let us know. 

We want to know if anyone needs to be supplied information in braille, large print or easy read format. We also want to know if anyone needs a sign language interpreter or advocate. 

By April 1st 2016 all organisations that provide NHS care must identify and record information relating to the communication needs of its service users. 

If you have a communication or information need relating to a disability or sensory loss, please let us know when you next visit the surgery. This will allow us to update your records and ensure we provide the best form of communication to suit your needs. 

Further information relating to this NHS England initiative can be found by following this link:

www.england.nhs.uk/ourwork/patients/accessibleinfo



 
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