Noticeboard

Clinic Update

We are no longer able to offer walk in clinics at the practice.  If you need to see or speak to a GP, please use our E-consult service or call 01429 222170. 

When calling, our reception team will take your details and have been asked by our GPs to gather some information about your condition, this is to ensure that they can direct you to the most appropriate clinician and/or service and be seen as soon as possible.

If you have any symptoms associated with coronavirus, including a new continuous cough, a high temperature or a loss or change to your sense of smell or taste, you are advised to stay at home for 7 days.


Patient Participation Group

We are keen to resume our Patient Participation Group Meetings  and would love you to join us. Please speak to a member of our reception team if you would like to become a member of our Patient Participation Group.


Out of Hours

If you need a doctor urgently when the surgery is closed please contact NHS 111 or visit the walk-in/urgent care centre at University Hospital of Hartlepool.


Friends and Family Test

Would you recommend our surgery to your friends and family, please click on the Friend and Family Test in "have your say" to take part in our survey.


Great North Care Record

Recently there has been a change in how patient information is accessed and shared within the NHS. When patients attend out of ours services, emergency departments or mental health services, they will be asked to provide consent for healthcare professionals to view their notes. Every patient in the UK has been automatically signed up to this scheme and every person has to the option to opt out if they wish. 

Please see the attached document for more information and how this change will benefit patients 

GNCR patient letter

 

 

New Patient Registration

If you are new to the area and wish to register with one of our GP’s please ask at our reception. If you have your medical card then please bring this along with you.

Following your registration our practice policy states that you will be required to have a new patient check to enable your registration to be fully complete. An appointment will be offered with our health care support worker during your registration. Please note, it is important that you attend this appointment in order for our staff to be able to offer you the highest standard of treatment. 

Individuals wishing to register with our Surgery should note that you will be asked to agree to some terms and conditions of registration, as shown below:

  • Abuse towards any member of staff will not be tolerated and will result in immediate removal of registration
  • This practice does not prescribe benzodiazepines or sleeping tablets
  • Patients will not be offered home visits unless they are housebound or a GP deems it necessary
  • You should always give notice if you wish to cancel an appointment or cannot attend
  • Patients must try to attend appointments on time

Please note that persistent failure to attend appointments may result in you being removed from our patient list. 

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

pdf A Patient Guide to GP Services

 
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